An Agreement between you and Inner-Vision Musculoskeletal Ultrasound Scans:

Healthcare is a two way agreement between you and the team who care for you here at Inner-Vision MSK Ultrasound Scans. You, your family and/or your carers have the right to expect high quality care, but there are things we and you can do to help ensure you get this.

We at Inner-Vision MSK Ultrasound Scans will...

• treat you with courtesy and with respect for your privacy and dignity.

• provide a consultation with a health care professional on the basis of your clinical need.

• enable you to choose to have a relative or friend with you during consultations and examinations or provide a chaperone if you prefer.

• understand that you might be feeling anxious and vulnerable.

• inform you on arrival at an appointment if delays are occurring.

• enable you to take part in all decisions about care, fully explained

• encourage you to ask questions about your diagnostic scan and provide clear information

• treat with confidence details about you, including your medical records and anything you say, except where we are required by law to divulge information.

• ensure that you know the names of all the members of our team involved in your care

• provide an explanation and, where appropriate, an apology if you are unhappy with our service.

As a patient, you also have a responsibility...

• to treat the clinic team who care for you with courtesy and respect at all times

• to inform the clinic in a timely manner of any change in contact address or telephone number

• to attend appointments on time, or give reasonable notice if you cannot attend in consideration of other patients of the clinic who may need an appointment.

• to appreciate that there are pressures and limitations of resources that are sometimes outside of our immediate control.

• to give health care professionals working at Inner-Vision full information about your health conditions including any disabilities, any medicines you are taking and any lifestyle factors that may be relevant to your current condition.

• to tell a member of clinical staff if you are uncertain or don't understand any aspect of your care

• to tell a member of staff staff about any change in your health that could affect the care or assessment you are having

• to take any medicines as instructed by your doctor as normal prior to your assessment and seek medical advice before stopping or changing treatment and to let the staff know if you have any allergies or sensitivities